Frequently Asked Questions

Clarity is the foundation of every good investment. Here is how we operate.

Are you brokers or advisers?

We advise and we represent, and on any one transaction we act for one side only — the client who engages us. We do not act for a buyer and a seller in the same deal. We also will not present ourselves as an independent assessor of a property we are earning brokerage on: where that conflict exists, we tell you in writing and refer you to a named independent professional.

Who pays you?

You do. Our fee is charged to the client who engages us, and it is agreed in writing before any work starts. If the other side offers us a commission on a purchase we represented you in, we tell you the amount in writing before you make an offer — not at closing — and set it off against what you owe us, rupee for rupee, until your fee reaches zero.

Do you earn anything from the professionals you refer me to?

No. Advocates, engineers, architects, valuers and chartered accountants bill you directly at their own cost. We add nothing and we receive nothing — no commission, rebate, discount or reciprocal arrangement, in any form.

Which of your fees are published?

Our property evaluation fees are published in full, because an evaluation is a defined piece of work with a defined output. Representation fees depend on how much work is involved, so we quote each one separately and confirm it in writing before we begin. What does not vary is how we charge, and that is set out on our fees page.

Do I pay if the transaction does not happen?

For a seller mandate, no — our fee is a share of the price actually achieved, so if the property does not sell, nothing is payable. For an evaluation, you are paying for the report rather than for a transaction, and our cancellation terms are published. For buyer representation, where a retainer or advance applies, its payment, adjustment and any refund terms are set out in the engagement terms agreed before we begin.

When do I find out my actual fee?

On the first conversation, which is free and takes up to thirty minutes. We use it to understand the assignment and tell you which fee model applies. The exact scope, fee, third-party costs and terms are then confirmed in writing before any work starts.

Can you help me sell my property?

Yes. We take on a limited number of seller mandates. That starts with a free Valuation Opinion on where your property sits in the market — a commercial opinion, not a registered valuer's report — followed by pricing strategy, qualifying buyers, and coordination through to registration.

Do you evaluate a property you are also selling?

No. Where we hold or expect a brokerage interest in a property you have asked us to evaluate, we tell you in writing and refer you to a named independent professional. We do not charge a fee to evaluate a property we are brokering, in any circumstance.

Have a different question?

If your question isn't covered here, reach out to our advisory team.